Returns + Exchanges

At Babeez, we want you and your little ones to be happy with every purchase. If your order arrives damaged, defective, or incorrect, we are here to help. Please review our Returns + Exchanges Policy below.

1. Return Eligibility

Products may be eligible for return or exchange within 7 days of delivery, provided they are unused, in their original condition, and returned with their original packaging, accessories, and tags where applicable.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share your order details and clear photos or videos of the issue so our team can review your request.

3. Non-Returnable Items

Products that have been used, damaged due to improper handling, or returned without their original packaging may not qualify for a return or exchange. Items specifically marked as non-returnable are also excluded, subject to applicable consumer protection laws.

4. How to Request a Return or Exchange

To request a return or exchange, contact our customer support team with your order number, the product name, and the reason for your request. Our team will guide you through the next steps and confirm whether your request is eligible.

5. Refunds

Once an approved return has been received and inspected, we will inform you of the outcome. Approved refunds will be processed through the original payment method where possible, or another mutually agreed method. Processing times may vary depending on the payment provider.

6. Exchange Policy

Exchanges are subject to product availability. If the requested replacement is unavailable, our team will discuss the available alternatives or refund options with you.

7. Return Shipping Costs

For damaged, defective, or incorrectly delivered products, Babeez will review the issue and advise you about the return shipping arrangements. For other eligible returns, shipping costs may be the customer’s responsibility unless otherwise agreed or required by law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

9. Contact Us

For returns, exchanges, or any questions regarding this policy, please contact us:

• Email: babeezpk@gmail.com

• Phone / WhatsApp: 0339 0860082

• Address: DHA Phase 6, Lahore, Pakistan

At Babeez, we appreciate your trust and will do our best to make your shopping experience enjoyable.